Frequently Asked Questions
Q: How many people do you send to my home? A: Normally, we send a team of 2 to 3 uniformed cleaners, including a Team Lead to clean your home. Each person checks each other's work and the team stays until all members of the team are satisfied that the job is complete. Barring illness, vacations and unforeseen circumstances, the same team will clean your home each week. We have found that the team system is much more efficient and more cost effective.
Q: Are you Insured and Bonded? A: Absolutely! Request a copy of our insurance and bond and we will be haappy to send it to you.
Q: Are your employees trained on safety issues? A: Yes! We also provide a safety training course for the employees. It helps prevent accidents and increases awareness of safety issues in our every day routines.
Q: What type of training do your workers receive? A: Excellent question! Our management team and cleaners are constantly trained in proper cleaning techniques, use of different cleaning products, proper use and maintenance of cleaning equipment, use of alarm systems, workplace safety, knowledge of our company's policies, and communication skills with the clients, team members, pets and the company.
A: Most of our clients are not home when we clean their homes. We keep detailed information about each client's home regarding pets, access, and alarm codes as well as any special instructions. If you prefer to be home, we will schedule a time that is mutually convenient.
Q: How will you get into my home? A: You can give us a key, give us a code to the garage door if you have a keypad outside, hide a key (our least favorite option for security reasons) or, make sure that someone is home when we arrive.
Q: What if something is not cleaned properly?
A: a.) Feel free to call us within 24 hours and we will return and reclean the area that is not satisfactory.
b.) You will additionally find a postage paid post card in your Welcome Packet, which you may use to address issues for future cleanings, if you wish to do it that way.
c.) You alert team members to the problem area, so they can correct it on their next visit.
We insist that you be 100% satisfied every time we clean your home and will provide whatever means needed to ensure it! We prefer that you call us immediately! We WILL make it right within 24 hours.
Q: How is payment handeled?
A: The method of payment is arranged at the time your home is scheduled for cleaning. Our preferred method of payment is for you to leave a check or cash (in the envelopes provided) on your counter to the day of your cleaning.
Q: What time will you be cleaning my home?
A: Once a cleaning date is agreed upon, you are scheduled in our computer system. Normal cleaning hours are 9:00AM to 5:00PM and we prefer to have the flexibility to arrive between thoes hours. We do offer a courtesy call service for the day of cleaning to our clients that may benefit from this service. But the reminder call must be requested. We will strive to meet your needs with respect to arrival times.
Q: Who provides the supplies and equipment?
A: We will provide all of the cleaning supplies and "tools of our trade," We are familiar with our products and can guarantee the safety of the products we use on all surface types. If you would prefer to provide the cleaning supplies. let us know, we are happy to oblige.
Q: What about special requests?
A: We love special requests! Check out our extensive list of additional services offered. Please communicate any additional service requests directly to our office at (772) 221-7923. Every effort will be made to accommodate you.
Q: Do you clean windows?
A: Yes, for an additional fee we will happily do your interior or exterior windows. We are also able to add specific windows routinely if you have a spectacular view, pets or children.
Q: What don't you do?
A: Our employees do not climb higher than a step stool, wash walls routinely, move furniture that contains electronics, lift any objects over 50 pounds, prepare meals, or provide any children related services.
Q: How do I get regular service started?
Q: Will the price always be the same?
A: For routine cleaning clients, once set, the fee will be the same each time we clean, unless adjustments are needed this will be discussed beforehand with the client. If you elect to have a rotating service, your price will also rotate.
Q: Do I have to sign a contract for service?
A: No. We do have service contracts available for our clients that prefer that upgrade, but only after a 6 month trial period
Q: What is the availability of your services?
A: Our regular working hours are 9:00AM to 5:00PM Monday through Friday.
Q: What if I want to skip a scheduled service?
A: We ask that you contact us no later than noon the day before. For notification later than noon the day before there may be a $50.00 skip charge. Please keep in mind that each day's cleanings are scheduled the afternoon before. If you skip later than noon the day before a scheduled cleaning, your cleaning team may not have a full day's work.
Q: What if my regular cleaning day falls on a holiday?
A: We will reschedule holiday cleanings so that everyone is taken care of. If you have any special needs please notify the office.
Q: Should I tip the workers for a job well done?
A: Tipping is neither required nor expected. If you do choose to leave a tip, please make it clear that it is such and leave it on the outside of the envelope. All gratutites are shared equally among the Teams. An occasional note to the team when they really impress you will mean a lot and is so very much appreciated.
Q: Is anything required of me as a client?
A: Yes, we require that all our clients provide honesty with timely feedback. Requests may come in various forms, phone calls or questioners are the usual modes.